Contact us

What to include in the email

If you cannot find the answer in the documentation, please send an email with all relevant information to the address below:

1. Always include a detailed description of the problem with a step-by-step description of what you do, what happens, and what you expect.
2. A concise, self-explanatory subject line such as POST:/something gives HTTP 400 response.
3. Company details, such as organization number.
4. Client id.
5. Environment: is it a problem in sandbox or production?
6. Date: when did this occur?
7. Request id: can be obtained from an error response or a X-Request-Id response header.
8. Provide contact your information (if not in your email signature): Name and phone number

The email address is: Nordic2ndLine_support_api@dnb.com

Escalation

If you have a Key Account Manager (KAM), please contact him/her. If you do not, please reply to the issue, and add any relevant information.