Troubleshooting

If you're encountering some oddities in the API, here's a list of resolutions to some problems you may be experiencing.

Note

All responses from Consumer Intelligence API return a X-Request-Id header with a unique request id, this is helpful when escalating an issue to support. The same request id is provided in the error response.

Why do I get 404 Not Found when I attempt to retrieve a person I know exist?

Typically, we return 404 Not Found when a resource cannot be found, but also if your client isn't properly authorized to view a specific resource. You might expect to see a 403 Forbidden in these cases. However, since we don't want to provide any information about persons the client does not have access to, the API returns a 404 Not Found instead.

To troubleshoot, ensure your client have the necessary permissions to view the resource by contacting us.

Why don't I get all results in my response?

Most API calls returning a list of resources support pagination. If you're making requests and receiving an incomplete set of results, you're probably only seeing the first page. You'll need to request the remaining pages in order to get more results. See Pagination for more details.